Site Information

CONNECT WITH US

 Loading... Please wait...

TV Parts Repair and Return

TV Parts Repair and Return

PTS Electronics, Inc. has created and developed a Repair and Return Program to support our customers for difficult to source parts.  Our Repair and Return Program was developed over forty years ago to offer our customers an additional option to satisfy their parts needs.  As there has been an abundant need for this resource throughout the years, it is our pleasure to be able to continue offering our distinguished service in today's industry.  We have maintained our high standards of repair, testing every item received through our repair program in a live set to ensure proper functionality and provide an average turnaround time of 3-5 business days from the receipt of the product at our facility.

To take advantage of this program and verify if we offer repair on the part you need, please utilize our web site information through our search function.  If you are unable to locate the item you are searching for, please feel free to contact our Customer Service Team through our email of parts@ptscorp.com or by giving us a call at 1-866-389-4632.  This team will work with you to help assess if we are able to service your product.

As we are currently able to boast a 93% Repair Rate on the products we service, we would like to let you know how our fees are set up and feel confident that you will be pleased with what we have to offer.

  • If you send an item to us for repair, we will charge you the listed Repair and Return price for that specific item. There are no additional fees charged.*
  • If you send us and item to repair and we code it "No Fault Found" indicating that the board is functioning exactly as it should through our testing process, we will not charge you a repair fee but a testing fee only.  Our testing fee structure is set based upon the standard repair price for that specific item and is listed below.
    • Items with a repair price above $68.00 will be assessed a $50.00 testing fee
    • Items with a repair price of $68.00 or below will be assessed a $35.00 testing fee
  • If you send us an item to repair and, for whatever reason, we are unable to repair the item, we will not charge you any fee at all.

*Tax and shipping will be charged where applicable based upon State and Federal Laws.

 

Learn How to:

Create an Account with us

Place a Repair and Return Order with Us

Purchase a board from our inventory

Pack and Ship an item to us for repair

Print a packing slip

 

Account Creation

Creating an account will allow you to manage your orders and connect with our service group regarding your account or specific orders.  You will be able to view and access your current or past orders, checking status of board receipt at our facility, outbound shipments to you including tracking numbers, request return authorizations should a warranty issue arise, view in-store credits, and much more.

To create an Account, follow these steps:

  1. On the Home page of our web site select the Create an account option located at the top of the page just left of the shopping cart.
  2. Fill in the promoted required information under the
    • Personal Details area,
    • Shipping Details area,
    • Under Security Question, the box that says "Type the text" is simply asking you to type in what is pictured directly above the box.
  3. After providing the information required on this page, select the CREATE MY ACCOUNT button.

Return to the top of the page

Order Creation

Repair and Return Order Creation

To create and order through our Repair and Return Program follow these steps:

  1. Enter the item number you are wanting repaired into our Search field located in the upper right corner of our home page.  Once you have located the item you are looking for, select the item which will then take you directly to that specific product description page.
  2. Once on that specific product/item page under the "*Buy Now:" area you will be able to select either the "Buy Now" option or "Repair and Return" option. Select the "Repair and Return" option, adjust the Quantity of the board you will be sending for repair, then select the Add to Cart button.
  3. On the next screen you will have the option of continuing to shop or proceeding to the checkout process.  Select "Continue to Shop" if you would like to look at additional items or select "Proceed to Checkout" if you are finished shopping.
  4. Simply fill in the prompted required information at each step of this process.
  5. Upon completion of the Checkout process, you will be issued a Web Order Number and receive a confirmation email which includes your order details.

*Please Note:

  • Your credit card will not be charged until the repair is complete and your item is prepped for outbound return shipment to you.  The funds associated with this transaction may be viewed as 'pending' or 'booked' through your financial institution based upon their current policies with regards to charging processes.
  • Acceptable forms of payment are MASTERCARD and VISA

 

Return to the top of the page

 Buy Now Order Creation

To create an order through our Buy Now program follow these steps:

  1. Enter the item number you are wanting to purchase into our Search field located in the upper right corner of our Home page.  Once you have located the item you are looking for, select the item which will then take you directly to that specific product description page.
  2. Once on that specific product/item page, under the "*Buy Now:" area you will be able to select either the "Repair and Return" option or the "Buy Now" option.  Select the "Buy Now" option, adjust the Quantity of the board you wish to purchase, then select the Add to Cart button.
  3. On the next screen you will have the option of continuing to shop or proceeding to the check out process.  Select "Continue to Shop" if you would like to look at additional items or select "Proceed to Checkout" if you are finished shopping.
  4. Simply fill in the prompted required information at each step in this process.
  5. Upon completion of the Checkout Process, you will be issued a Web Order Number and receive a confirmation email which includes you order details.

*Please Note:

  • Your credit card will not be charged until the repair is complete and your item is prepped for outbound return shipment to you.  The funds associated with this transaction may be viewed as 'pending' or 'booked' through your financial institution based upon their current policies with regards to charging processes.
  • Acceptable forms of payment are MASTERCARD and VISA
  • CORES: If the product you have selected indicated an associated core value (i.e. "Buy Now with a $20.00 Core price included"), you will have the option of sending your core board (the original board from your set) to us and receiving in-store credit on your next purchase or repair order in the core amount shown for that specific item.

Return to the top of the page

RFR Packing & Shipping Instructions

  1. Locate a corrugated box of appropriate size.
  2. Individually wrap each item you are sending for repair in bubble pack (or comparable packing material).
  3. Line the inside bottom and side areas of the box with additional packing material as needed so that the internal movement is minimized.  There should be 3" of cushioning packing material on all sides surrounding the wrapped product to protect against shipping damage.
  4. We recommend wrapping the product using packing material of bubble pack, foam, or corrugated dividers then surrounding the wrapped product with newspaper, Kraft paper or air pillows.
    • Please also note that the use of polystyrene peanuts, commonly known as 'packing peanuts', is discouraged as these will shift during transit leaving the product susceptible to transportation damage.
  5. Place or enclose within the box a PTS Packing Slip which will match the package you ship to your specific web order upon receipt at our facility (be sure to keep a copy of this for your records).
  6. We ask that you DO NOT LIST YOUR CREDIT CARD INFORMATION ON YOUR PACKING SLIP. The MASTERCARD or VISA information you provided during your web order creation at checkout will be processed when the repair is complete.
  7. Ship to the following address:
    • PTS Electronics, Inc
    • Module Repair Program
    • 2000 Liberty Drive
    • Bloomington, IN 47403
  8. Ship your package to our facility using whichever preferred shipping company you choose.  Please be sure to keep a copy of your package tracking number which will be provided by the shipping company you use.
  9. If you have any questions regarding the RFR Packing or Shipping instructions, please feel free to contact us at parts@ptscorp.com or refer to the Contact Us section of our Company Information page located on the page menu bar of our website.

Return to the top of the page