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Order Status Descriptions

Order Status Descriptions

AWAITING FULFILLMENT

All orders:

You have successfully created and order on our website.

PENDING

Outright Purchase:

We see that your order has been placed and are processing the order within our internal system.

Repair and Return:

We see that your order has been placed and are awaiting receipt of your product at our facility.

AWAITING SHIPMENT:

Outright Purchase:

Your order has been processed and has entered the repair process.

Repair and Return:

Your product has been received at our facility and has entered the repair process.

PARTIALLY SHIPPED:

All Orders:

A portion of your order has been shipped.

SHIPPED:

All Orders:

Your order has shipped.

Note: You will receive an email confirmation when your order status has been changed to "Shipped."

CANCELLED

All Orders:

Your order has been cancelled per your request or due to lack of inventory.

Note: You will receive an email notification indication the reason for the cancellation.