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FAQ

Frequently Ask Question

Q. How can I contact ptselectronicsinc.com?

Q. When are you open?

Q. How do I purchase a part from ptselectronicsinc.com?

Q. How much will my order cost?

Q. How do I check the status of my order?

Q. How long will it take for my part to ship?

Q. Why was my card charged when I placed the order?

Q. How can I tell if ptselectronicsinc.com currently has stock/inventory for the part number I need?

Q. What if ptselectronicsinc.com is currently out of stock on the part number I need?

Q. How do I identify the correct number for the part that I need?

Q. What is a SKU?

Q. Do you have free shipping and/or how do I qualify for free shipping?

Q. What is your return policy?

Q. How long will it take before I receive my core board or dud credit?

Q. How can I contact ptselectronicsinc.com?

A. You can reach us at our toll free number 1-866-389-4632. Our Customer Service Team is available to take your calls during our operation hours of 8:00 a.m. to 5:00 p.m. Eastern Standard Time Monday through Friday.  You can also reach us through our email, parts@ptscorp.com or through our Facebook page.

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Q. When are you open?

A. Our hours of operation are 8:00 a.m. through 5:00 p.m. Eastern Standard Time Monday through Friday.

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Q. How do I purchase a part from ptselectronicsinc.com?

A. The best way to start this process would be to locate the item number (or SKU number) you need.  To help you find what you are looking for, you can use the search function located in the top right portion of the screen on our website.  For the specific instructions on how to create an order, whether it is an outright purchase for an item or if it is a Return for Repair order please see the links listed below.

Repair and Return Order Creation

Buy Now Order Creation

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Q. How much will my order cost?

A. There are no hidden fees. Additional fees may be charged due to exceptions included here

  • Sales tax as applicable by State or Federal Law
  • Shipping charges will be added at check out
  • Damaged product received. Possible instances of damaged product receipt would include damage occurring during the shipping process, damages caused to the product due to power surge, liquid damage to the product, etc.  If any of those issues should arise, you will be contacted with a fee estimate.  We require fee estimate approval in writing for any additional fee(s) assessed before moving forward with a board repair.

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Q. How do I check the status of my order?

A. If you previously created and account with us, you simply need to log into your account through the "My Account" or "Sign In" options located at the top of the screen on our website.  Once logged in, simply click on "Order Status" which will list a description of the current status your order is in.  If you have checked out as a Guest, you will need to contact our Customer Service Team through our email at parts@ptscorp.com or telephone us at 1-866-389-4632 to obtain the status of your order.

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Q. How long will it take for my part to ship?

A. For outright purchases, orders will ship out of our facility 3 to 5 business days from the date the order has been placed with us.  For Repair and Return orders, the 3 to 5 business day shipment time frame begins when your board has been received at our facility.  Please be aware that we are often able to decrease this turn time as we are continually striving to meet the needs of our customers.

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Q. Why was my card charged when I placed the order?

A. Fees associated with outright purchases or repair orders are not charged to the credit cards during the check out process.  The funds associated with your order are 'booked' or 'pended' through your financial institution so that the funds will be available upon the completion of your order.  The time frame in which these funds are held will vary depending upon the policies in place at your individual financial institution or organization.

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Q. How can I tell if ptselectronicsinc.com currently has stock/inventory for the part number I need?

A. If we are currently out of stock on an item, the "Buy Now" option will have a strikethrough over the wording (i.e. Buy Now) and you will only be able to select the purchase type of "Repair and Return" to move forward and add to your cart.  When we have inventory in stock for an item you will be able to select the purchase type of "Buy Now" in addition to the purchase type of "Repair and Return" on the item/part number description page.

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Q. What if ptselectronicsinc.com is currently out of stock on the part number I need?

A. If PTS is currently out of stock on an item you are looking for, you can utilize our Return for Repair Program.  To use this service you will need to place a web order for the item as you would for ordering the board itself.  However, in this case, you are actually purchasing a repair service for the board.  Please see our TV Parts Repair and Return page for instructions on how to place a repair and return order with us.

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Q. How do I identify the correct item number for the part that I need?

A. There are a few ways to determine your part number.  Please start by entering the information you have (i.e. set model or numbers listed on the part itself) into the search field located in the top right of our website.  If you input a model number into this field and hit enter, the TV kits will appear at the top of our item listing first but as you scroll down the page or move to the next page you will see individual boards (with descriptions and pictures) associated with your model number.  If you need additional assistance to verify your part number(s) please contact our Customer Service Team at parts@ptscorp.com or at our toll-fee number 1-866-389-4632.

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Q. What is a SKU?

A. The Term 'SKU' (Stock Keeping Unit) represents a unique item number for a product.

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Q. Do you have free shipping and/or how do I qualify for free shipping?

A. PTS does not offer free shipping.  We charge a flat fee of $9.95 for all continental United States shipments and $32.00 for any items shipped out side the continental United States.  More information is available on our Shipping and Returns page.

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Q. What is your return policy?

A. We do accept outright purchase (Buy Now) product returns within 30 days from the date of the original purchase and charge only a 20% restocking fee for this return.  Please see our Shipping and Returns page for further details.

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Q. How long will it take before I receive my core board or dud credit?

A. Core board credits as well as dud/inoperable board credits may take up to 4 weeks from the date of receipt at our facility to process.  Please see our Procurement Program page for additional information.

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